The Short Version
Cancel whenever you like and keep your access until the period you paid for runs out. Refunds are narrow, because credits are spent the moment you generate something and that cost is real and immediate on our side.
If you have bought a plan and not spent any of the credits from it, you have 24 hours to ask for your money back. After you start generating, that window closes.
Cancelling a Subscription
You can cancel from your account settings at any time, without contacting anyone and without giving a reason.
- Cancellation stops the next renewal. It does not end the period you have already paid for.
- You keep full access, and your remaining credits for that period, until the period ends.
- Nothing further is charged after you cancel.
- You can resubscribe later, though credits from a lapsed subscription do not come back.
When a Refund Is Available
We refund in these situations, and we do not argue about them.
- A purchase you have not used. Requested within 24 hours of the charge, with no credits from it spent.
- A duplicate charge, or a charge for the wrong amount.
- A charge taken after you validly cancelled.
- A charge you did not authorise, reported promptly.
- Credits consumed by a generation that failed through a fault on our side. These are returned to your balance automatically where we detect it, and on request where we do not.
- A prolonged outage that stopped you using a period you had paid for. We will credit or refund the affected part.
When a Refund Is Not Available
These are the cases where we will say no. They are listed plainly so that you can decide before you buy rather than find out afterwards.
- Credits you have already spent. A completed generation cost us compute at the moment you asked for it and cannot be returned.
- Not liking the output. These models are probabilistic and two identical prompts give different results. That is the nature of the technology, not a fault, and it is not grounds for a refund.
- Changing your mind after you have used the service.
- A period you paid for but did not get round to using.
- Termination for breaking the Acceptable Use Policy or the Underage Content Policy. Accounts closed for those reasons are not refunded.
- Partial periods. We do not pro-rate an unused remainder when you cancel mid-period, because you keep your access for all of it.
How Credits Work for This
Credits are an entitlement to use the service, not a stored balance of money. They have no cash value, cannot be transferred to another account, and cannot be exchanged for cash.
On longer plans credits are released across the term rather than granted in full at the start, so what is unspent at any moment is smaller than the whole term suggests. Unspent credits are forfeited when a subscription ends.
Your Statutory Rights
Consumer law in some countries gives you a right to withdraw from an online purchase within a set period. Where that right applies to you it sits on top of this policy and nothing here removes it.
That right can be lost for digital services once you agree to immediate delivery and start using them, which for Lewdly means the first generation you run. Nothing in this document affects any consumer right that cannot lawfully be contracted out of.
How to Request a Refund
Email contact@lewdly.ai from the address on the account. Say what you are asking for and why, and include the date and amount of the charge and any transaction reference you have.
We aim to decide within 5 business days and will tell you either way. If we approve it, the money goes back to the method you paid with. How long it then takes is up to your bank or card issuer, and is usually several business days beyond our end of it.
Please Talk to Us Before a Chargeback
If a charge looks wrong, email us first. We can usually resolve it in a day or two, and a chargeback cannot be reversed as easily once it has started.
When a chargeback is raised we suspend the account while it is open and we respond to the processor with the account and usage records. If it turns out the charge was correct, the account normally stays closed. If it was our error, we would rather have fixed it directly and saved you the wait.
None of this affects your right to go to your bank or card issuer if we fail to resolve something properly. It is a request to try us first, not a condition.
Billing Errors and Disputes
If you see a charge you do not recognise, contact contact@lewdly.ai with the date and amount. We investigate within 2 business days. Our Complaint Policy covers what to do if you are unhappy with how we handled it.
Changes to This Policy
We may update this policy. Changes apply to purchases made after they take effect, not retrospectively to one you have already made.